Terms and Conditions

We do not store credit card details nor do we share customer details with any 3rd parties.
We respect your privacy and are committed to protecting your personal data. We do not store credit card details nor do we share customer details with any 3rd parties. We may collect the following personal data from you when you use our services: · Identity and contact details, such as your name, email address & telephone number. For example, when you place an order, we will use your name & contact details to confirm your booking; · Payment details, such as your credit or debit card number. For example, when you pay the bill, we will collect your payment card details to complete the payment. · Technical data, such as data about your use of our website We may also collect data about you from other sources. This may include the following: · Personal data you have shared publicly, including on social media; and · Personal data from providers of technical, payment & delivery services. We will only use the personal data that we collect to provide the Services to you which includes the following: · To process and administer your booking requests; · Obtaining payment from you; · Enabling our suppliers & service providers to carry out certain functions on our behalf, including payment processing, verification, technical, logistical or other functions, as may be required, in order to fulfil your orders or requests; · Resolving any refunds or disputes, if you lawfully exercise your rights or if you wish to dispute any part of our offering; · Sending you marketing communications, where you have agreed that we may do so, in order to keep you informed of our products & services, which we consider may be of interest to you; · To comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law. We will take all steps reasonably necessary to ensure that your personal data is treated securely & in accordance with this privacy notice. We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

We want our customers to have a great experience. If you are unsatisfied with your food or drinks, please let us know and we will make it right or issue a refund. All refund requests must be requested before leaving the venue. Refunds will be issued in the original form of payment. If you paid with a credit card, your refund will be issued to the same credit card. We do not offer refunds for drinks that have been partially or fully consumed, unless there is a problem with the quality or an error in the order. If you have any questions or concerns about our refund policy, please do not hesitate to speak with a member of our team.

Kimel Community Café CIC is a registered non profit Community Interest Company. 120 Evendons Lane, Wokingham, RG41 2SG admin@kimelcafe.com